Shipping Policy
We make every effort to ship your product out as quick as possible. We ship Monday-Friday, observing major U.S. holidays. Unfortunately shipping couriers may have delays, which can’t be controlled by DYVO. DYVO does not refund shipping for any delays caused by the shipping courier. All products are shipped with a tracking number. You can monitor the status of your package at all times. The shipping length begins the day after the product is shipped. DYVO operates on Mountain Standard Time (UTC-07:00).
As an example:
You place your order on a Friday afternoon and select 3-day shipping.
Your order will ship out the following Monday, assuming it’s not a holiday.
The 3 days begins on Tuesday.
You can expect to receive your package on Thursday.
We ship EXW (Ex Works).
We (DYVO) will ensure every order is properly packaged and transferred to the shipping courier you (the buyer) selected at checkout. Our responsibility for all order ends at that point. The buyer is responsible for all shipping costs, risks, and customs duties. The buyer must contact the shipping courier for any issues during shipping or delivery, including but not limited to: missing packages, damaged packages, incorrectly delivered packages, packages delivered to incorrect addresses, stolen packages.
There are some shady people out there that steal packages. We don’t know why they do it, but they do. Maybe they weren’t hugged enough as children. Because we’re a small company, we can’t refund stolen packages. If you can’t be present when the package is delivered, we recommend having the package delivered to a location where someone will be able to receive it, or leaving a note on your door to instruct the delivery driver to leave the package at the nearest pick-up location.
International Shipping
If the customer fails to pay import fees, the order will be returned to DYVO. The customer will be responsible for all charges associated with additional shipping. DYVO will not refund shipping in these cases.