DYVO One (1) Year Limited Warranty

Our products are carefully built and have gone through strict quality control. We understand when you purchase something new, you are excited about it, and we want you to have the best experience possible. Sometimes things don’t go as planned, and we’ve got you covered in case that happens.

DYVO warrants our products against defects in materials and workmanship when used normally in accordance with DYVO’s published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser (“Warranty Period”). DYVO’s published guidelines include but are not limited to information contained in technical specifications, user manuals, and official training videos.

What is covered

Manufacturing defects include defects in the manufacturing process of our products, including component failure and workmanship.

What is not covered

Damage due to misuse, exposure to any liquids, physical abuse, accidental damage, opening, tampering, altering, or attempting to repair any product. The DYVO Meter is intended only for 12V DC systems. Connecting to any circuits other than this will cause permanent damage and is not covered under warranty.

Normal wear is not covered under warranty. This includes but is not limited to: Damage to test leads including cuts, nicks, or breaks in the insulation or wire. Needle back-probes use thin metal tips that will bend and break over time. The terminals used for the Forward Probes are delicate and will bend and break over time.

Warranty Process

If your DYVO Product meets the warranty coverage as described above, send us an email and let us know what’s going on. DYVO will pay for shipping and send you a return label via email. Ship the product using the return shipping label. Once received, DYVO will inspect the product. If it meets the warranty coverage, DYVO will repair or replace the defective product at its discretion at no cost to the customer, and ship the product back at DYVO’s expense. If the product is found to be damaged due to any reason stated in “What is not covered”, the customer will be responsible for all costs associated with repairing or replacing the product, and shipping both directions. If the customer declines repair or replacement of the product, the customer will be responsible for shipping the product both directions. Customer has 30 days from invoice date to complete all payments. If customer does not complete all payments within that time, customer forfeits all products under the possession of DYVO and products become the ownership of DYVO.

30 Day Return Policy

If you are not satisfied with your purchase, you may return your product for a full refund, including shipping, within 30 days from receiving the product. All returns must be in new condition, undamaged, and include all parts, pieces, and accessories, including documentation. The customer will be charged for any missing or damaged parts. Send us an email to start the return process.